Privacy Policy

1. Information We Collect

When you book an appointment, submit a feedback form, or interact with Macbello Family Salon, we may collect the following personal information:

• Contact Details: Your full name, phone number, and email address.
• Appointment Data: Preferred branch, service requests, appointment dates, and related notes.
• Billing Information: Invoice details and transaction history related to your services (we do not store raw credit card details).
• Feedback: Any reviews, messages, or ratings you submit to us.
• Usage Data: Basic website analytics, cookies, and tracking information to improve our digital experience.

2. Purpose of Data Collection

We strictly use your information to provide a premium salon experience. This includes:

• Appointment Management: To schedule, confirm, or modify your bookings.
• Customer Communication: To send reminders, updates, or reply to your inquiries.
• Invoicing: To generate accurate GST bills and manage your transactions securely.
• Feedback & Improvement: To address your concerns and improve our service quality.
• Loyalty Programs: To track and manage your earned loyalty points.

3. Data Security Measures

Macbello Salon implements robust technical and organizational security measures to safeguard your personal data. We use encrypted databases, secure authentication mechanisms, and strict role-based access control to ensure that only authorized personnel can access your information. Your data is never sold to third parties.

4. Data Retention Policy

We retain your personal data and invoice history only as long as necessary to fulfill the purposes outlined in this policy, and to comply with legal, accounting, and tax regulations in India. Accounts that have been inactive for an extended period may have non-essential data safely archived.

5. Customer Rights

You have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate data or request the deletion of your account (subject to legal and tax retention requirements). To exercise these rights, please contact our support team.

6. Third-Party Services

We may utilize trusted third-party providers for essential business functions:

• WhatsApp API: For sending booking confirmations and reminders.
• Email Service Providers: For sending invoices, reports, and official communications.
• Cloud Hosting: For securely storing our application and database.

These services operate under strict confidentiality agreements and use your data only as instructed by Macbello Salon.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at: